Privacy policy

GameID is the party that many online casinos (licence holders) choose to ensure compliance with the legal rules regarding access and registration (onboarding). The personal data that licence holders receive from their customers is validated and the CRUKS register is checked via the GameID platform. CRUKS is the Dutch abbreviation for the Central Register for Exclusion from Games of Chance. The register contains players who no longer want to gamble on Dutch gambling sites or at Dutch arcades and casinos for at least six months. For further information, please visit the website of the Gaming Authority, www.kansspelautoriteit.nl.

When you go through the onboarding procedure for a licence holder, you can give GameID permission to store your personal data if you need to validate your personal data again for another licence holder to gain access. This data will then immediately become available for onboarding. Your consent is explicitly requested to do this.

The General Data Protection Regulation applies to both licence holders and GameID. GameID handles the onboarding procedure for the license holders. Licence holders process your personal data for this purpose and, as processors, hire GameID. GameID: Processor or

Controller
The privacy statement of GameID informs you about the manner in which it processes personal data.

GameID as a processor
GameID as a controller Licence holders use the services of GameID to onboard players. The Dutch Betting and Gaming Act prescribes validating the personal data of the player and verifying whether the player is included in the CRUKS register. During the onboarding process, the player receives a number and is granted access. GameID provides the infrastructure for this procedure and does not process the personal data for its own purposes. During onboarding, GameID will offer the player the opportunity to save the entered personal data – without a Citizen Service Number (BSN) – for onboarding with other licence holders. GameID will explicitly request permission to do this. Only your BSN number is not allowed to be saved by GameID for future onboarding procedures.

If you have any questions about the protection of personal data by GameID, you must first determine whether GameID is a controller. Because questions can only be answered by the

Controller
If you have any questions for GameID as a processor, GameID will refer you to the relevant controller, such as a licence holder. If you would like to know how a licence holder handles your personal data, please consult the privacy statement on the website of the relevant licence holder.

GameID as Controller
GameID has its registered office at Hugo de Vriesstraat 32, 2152 CT, Nieuw-Vennep, servicedesk@gameid.nl, +31 (0)88 835 7000 and is a controller for the processing of personal data. If you would like to contact GameID as the processor, you can use the same contact information.

GameID wants to ensure that the personal data is up-to-date and correct – only then can GameID perform its activities. Processing grounds and purposes GameID processes personal data on the following grounds and for the following purposes:

On the basis of consent
If the player wants their personal data to be saved for a subsequent onboarding procedure, the consent of the player will be requested during the procedure. The personal data will be processed on the legal basis of consent. If explicit permission is required, it will be requested. The personal data is processed for the purposes stated below.

Purposes

The purposes are:

1. Facilitating onboarding for licence holders by supplementing previously used data;
2. Determining the identity of a person on the basis of their identity document.
3. GameID will also periodically ask you to check the accuracy of your data.

Withdrawing consent
The player can always withdraw the consent given to GameID; please contact GameID to do so.

Which personal data does GameID process?
GameID processes personal data that you have provided to GameID.

Data category
Spelers
First name and surname: Yes
Address: Yes
Date of birth: Yes
Telephone number: Yes
Email: Yes
Scan of passport: Yes
Result of personal validation: Yes
Citizen service number (BSN): No
CRUKS number: No

Automated decision-making
With your consent, GameID uses an automated procedure to determine your identity on the basis of an identity document. If you do not agree with the result of the previous procedure, please contact GameID at servicedesk@gameid.nl.

How long does GameID store your personal data?
GameID retains the data for a period of five years after the last use of the data in an onboarding procedure.

Sharing personal data with third parties
GameID only provides personal data to third parties if you have consented to this or if GameID is required by law to provide the data.

Cookies or similar techniques
GameID uses functional and analytical cookies without building profiles of the website visitors. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit the website. GameID uses cookies with a purely technical functionality. These cookies ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website work properly and to optimise it. The website gameid.nl does not exchange information with the GameID platform.

When you visited the GameID website for the first time, GameID informed you about these cookies and we asked you for permission to place them, if legally required to do so. You can reject cookies by setting your internet browser to no longer store cookies. In addition, you can also delete all information previously saved via the browser settings. To do this, please see the help function of your browser.

Right of access, rectification, erasure, restriction of processing, objection, right to data portability, blocking.
Anyone whose personal data is processed by GameID as a controller has the right to request access to their own personal data. If the data is factually incorrect, you can have this data corrected. You also have the right to data transfer, which allows you to transfer the data that GameID processes on the basis of your consent or on the basis of an agreement to another controller.

If you want to have your data removed completely from GameID, this can be done as soon as there are no longer any obligations that must be fulfilled.

Security
GameID takes the protection of personal data seriously and takes measures to prevent misuse, loss and unauthorised access. GameID processes personal data within the European Union. There may be limited or no access to the website due to a large amount of traffic, as a security measure.

If you feel that your data is not properly secured or if there are indications of misuse, please contact GameID at servicedesk@gameid.nl.

GameID as a processor
The above applies when GameID itself processes personal data as a controller. GameID also works for its clients. GameID also works for its clients. It is up to the client / licence holder to ensure that the personal data is processed under certain conditions (privacy statement); after all, the client is the controller and GameID is the processor. The privacy statement of GameID does not apply in that case. Instead, the client has their own privacy statement.

Questions and complaints
If you have any questions or comments about the privacy statement of GameID after reading it, or a complaint about the manner in which personal data is processed by GameID, you can contact servicedesk@gameid.nl. You can also submit a complaint to the Dutch Data Protection Authority in The Hague.

Changes
GameID reserves the right to make changes to the privacy statement. We therefore advise you to regularly check this page to see if any changes have been made. If GameID makes an important change that has consequences for the manner in which GameID processes your personal data, such as changes to the purpose of the processing, then your permission will be requested.